Collections Specialist in Rochester, NY at JPR Group

Date Posted: 7/17/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Rochester, NY
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    7/17/2020

Job Description

JPR Group is looking for Collection Specialist candidates in the Rochester, NY area.

***This is a temp to perm contract that pays $16/hr.

JOB DUTIES INCLUDE:

  • Mitigates risk through resolution of clients past due balances. Ensures that a quality product is delivered to the branch and client in an accurate timely manner and that all branches and clients are supported with a high degree of quality service Answers inbound calls to resolve past due balances and meet daily collection and call goals.
  • Initiates calls to clients based on risk to resolve outstanding receivables. Makes a decision to release or hold an at risk account based on established policies and procedures to mitigate risk.
  • Researches EFT transactions that have been returned from the bank in order to recollect the funds owed by the client.

SHIFT IS : 11:00 AM TO 8:00 PM

REQUIRED SKILLS:

1) 2 years minimum of Customer Service experience in a call center, retail or in a restaurant as a waiter or waitress.

2) Strong communication skills.

3) Good work tenure, no job hoppers.

Job Requirements

  • Maintaining collections for past due accounts
  • Sending customer accounts to collections
  • Refer delinquent accounts to third-party collections
  • Make collection calls on past due accounts
  • Make collection phone calls to past due accounts
  • Performing accounts receivable and collections functions
  • Report progress of collections on past due accounts
  • Posting payments and making collections call

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